Refund policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days from the day on which you or a third party designated by you took possession of the goods.

To exercise your right of withdrawal, please inform us of your decision to withdraw from this contract by means of a clear statement – the easiest way is to register your return directly in our returns portal. If you have any questions, you can reach us at any time at info@theshirtfather.de. To meet the withdrawal deadline, it is sufficient to send your notice before the fourteen-day period expires.

Return of Goods

After we receive your withdrawal notice, you have a further fourteen days to return the goods to us. The deadline is met if you send the goods before the fourteen-day period has expired. The cost of returning the goods is borne by the customer.

To start a return, please register it in our returns portal before sending: theshirtfather.de/pages/retouren. After registering, you will receive a document with the return address and all further information, which you should include in the parcel.

Return Instructions

Items sent back to us without prior registration in the returns portal cannot be accepted. Please do not send parcels to our business address. Registering in the returns portal is not a requirement for a valid withdrawal.

Condition of Returned Goods

Returned goods must be unworn, unwashed, undamaged, and in a resaleable condition. You are liable for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Effects of Withdrawal

Upon receipt of the returned goods, we will reimburse all payments received from you, excluding delivery costs, without undue delay and no later than fourteen days. We will use the same payment method you used for the original transaction.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Personalized products: Goods made to individual specifications (e.g. with names, dates, or custom configurations) are excluded from withdrawal. Once a personalized product has entered production, withdrawal is no longer possible. Customers are responsible for carefully checking all personalization details before completing their order.
• Discounted surprise items from promotional sales.

Notice for Customers Outside the EU

Switzerland: EU withdrawal rights do not apply to customers with a delivery address in Switzerland. All sales are final. If your item arrives damaged or defective, please contact us within 7 days of delivery with photographic evidence.

USA: Customers with a delivery address in the USA have no right of withdrawal. Returns and exchanges are not possible; all sales are final. If your item arrives damaged or defective, please contact us within 7 days of delivery with photographic evidence at info@theshirtfather.de.

Model Withdrawal Form

To: Mudassar Ahmad und Kaan Özdemir GbR (contact details: see legal notice)

I hereby withdraw from my contract for the purchase of the following goods:

• Ordered on / received on:
• Order number:
• Name:
• Address:
• Date: